Avoiding misuse of our refund policy
Due to the nature of digital products, it is particularly easy to misuse our generous refund policy. That is the reason we must have few limitations to our 14-day refund policy:
– To get a refund, you must have first tested the easy process of publishing our templates to social media.
1) After your purchase, follow the provided instructions
2) Publish your template to your social media channel
If you still wish to have a refund after 14 days of your publishing, we will be glad to approve your request.
– Suppose a customer has bought many products in a single order and asks refund right after purchase. In that case, we consider that is behavior which different too much our general customer and we suspect misusing our good will. We will review customers’ download log information in these cases and make refund decisions based on that.
For requiring a refund, start by sending us an email: [email protected]