Returns: A digital product – such as a preset file – cannot be returned. Our policy is not to accept returns or offer refunds on Digital Products. Should you consider your situation to be a special circumstance then please get in contact with us and we shall consider your individual request. In the event that we do issue a refund, your access to the Digital Products will be revoked.
Since Clickdigital.one is offering non-tangible, irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our Site. We only make exceptions with this rule on the following reasons:
– non-delivery of the product: due to some mailing issues you do not receive a delivery e-mail from us;
– download issues: it may happen so that you have troubles with downloading of the product;
– irreparable defects, missing textures, files, etc.: although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to us for refund;
– product not-as-described: a request based on this reason is satisfied on a case by case basis in agreement of both parties concerned. To prevent this situation every customer is suggested to check free products before making the purchase. It helps to research the product’s structure and evaluate it’s quality.
Requests for a refund are accepted at [email protected] within the period of 1 week after the order is placed. You should accompany this request with detailed and grounded reasons why you apply for a refund. Please make sure your request does not contradict our License agreement.
Refunds or replacements are issued only for one of the following reasons:
- The purchased digital product didn’t function as expected.
- The purchased digital product, wasn’t compatible with a user’s existing setup.
Products can be returned or exchanged up to 7 days after purchase.
We will exchange a product with a different product of equal or less value.
We recommend contacting us for assistance if you experience any issues receiving or downloading our products.